Help Center
Everything You Need to Know
Here are some frequently asked questions that we tend to receive about our gifting experience. If you still have something you’d like to know, feel free to contact us for more details and we will do our best to help you get all the information you need.
Q1. What is your return and refund policy?
After receiving your return and inspecting the condition of your item of complaint, we will process your return. Please allow four (4) days from the date of receiving your item to be processed. Your return refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
EXCEPTIONS
For defective or damaged products or items, you have 14 days from the receipt of purchase to request a refund. If you contact us at the details below to arrange a refund,
Please Note
All shipped items have a free return label.
All items requesting a refund must be returned along with the receipt of purchase.
Sale items or FINAL SALE cannot be returned or refunded.
Questions
If you have any questions regarding our return policy, contact us at (478) 818-6580.
Heading 2
Q2. What are your payment methods?
We accept a wide variety of payment methods, including PayPal, Visa, MasterCard, American Express, Apple Pay, iPhone, China UnionPay, JCB, Diners, Cartes Bancaria's, Discover, Electron, and Maestro.
Q3. Is there a minimum order amount for free shipping?
Yes, $300 or more use code: sendit
Q4. What are your shipping rates?
Our online gift store offers a variety of shipping rate choices to suit your needs, allowing you to pick the option that best fits your budget and timeline. Enjoy the convenience of having your gifts delivered 1–7 days after ordering. You will receive a tracking number once your order is completed.
Q5. Special placed orders?
Customer-requested special orders are viewed in the special orders section located at the top of the homepage subject box. Click on and type in your assigned password to view and approve orders before they are shipped or picked up.
Q6. What is the COVID-19 Health and Safety Update?
COVID-19 Health and Safety Update
Given the recent developments surrounding the spread of COVID-19, SS Baskets, LLC wants to assure you that we are taking every step possible to ensure the health and safety of our customers.
Staff will wear a face mask.
Q7. What are the Holiday pick-up options?
To help assure paid online or paid in person on-time pick-up during the busy holiday season, place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. Our pick-up location will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day, and Labor Day.
Q8. What are SS Baskets, LLC's location and pickup hours?
520 GA. HWY. 247 S. Bonaire, Ga. 31088, When picking up an order, you must have the confirmation number, ID, and signature. The pick-up hours are Monday-Saturday, 8 a.m. to 1 p.m.
Q9. Is SS Baskets, LLC a brick-and-mortar store?
No, SS Baskets, LLC was founded out of a need to provide convenience to our customers. SSbasketsonline.com is a convenient online gift shopping store.
Q10. How are your ribbon bows packaged?
All ribbon bows are shipped to you pre-assembled and have a tie-on ready for your gift-giving needs. Use the contact us form to place a request for larger quantity orders.
Q11. Can I request a themed ribbon to be added to a gift order? And what is the charge?
Yes, add a choice themed ribbon at checkout. there is on charge to add a themed ribbon to order only one per order.
Q12. How will I receive the ribbon bows?
All ribbon bows are shipped to you pre-assembled and with a tie ready for your gift-giving.
Q13. What are the payment options?
+😀 Orders with the PayPal Pay Later option will ship immediately.
Our company is SS Baskets, LLC. A pay later option is available! on 30-day or 50-50 ordered items. Once the last payment is received, your full order will be shipped along with a tracking number. Please use the contact us page.
Can’t find your question? Have feedback or special requests?